Over the past decade, the effort required for a company to master the customer experience has increased exponentially. Technology has created opportunity, but it has also introduced an array of challenges by opening up new sales channels, increasing competition, and providing unlimited information and content at the customer’s fingertips.
The level of effort needed to create a seamless omni-channel experience, drive revenue, and sustain loyalty has forced the need for transformation. To meet the needs of the today’s customers, companies must attract and retain top talent to shape and drive the customer experience. Progressive companies are taking the same level of focus they’ve put on the customer experience, and applying it to employees and their experience.
Since our inception, Vignette’s core purpose has been to help companies evolve their employee experience, enabling a more productive connection between employers and employees. Today, factors outside of just compensation—such as the office environment, tools and training, and advancement opportunities—play a much larger role in a candidate’s choice of where they’ll work, and an employee’s decision on whether they’ll stay.
We enable HR and Internal Communication professionals with creative strategies that help them better understand their employee audiences, engage or activate their audiences, and align employees to the company’s core values and business objectives. We then transform our clients with the operational structure and processes to ensure the right mix of vision, ownership, experience, and skills. Whether you’re a Fortune 500 company with robust resources, new to engaging employees or a seasoned veteran, if you’re looking to evolve your employee experience to improve employee engagement, let’s talk.